FinniaSupport
We answer every email. Usually within two business days.
Write to info@cloudarbitration.com
To get a useful answer faster, include your iPhone model, your iOS version, the app version (at
the bottom of the Profile tab), and what you expected to happen.
Common questions
Does Finnia connect to my bank?
No. You record your accounts and transactions yourself, so we never ask for a bank password. Balances in the app are calculated from what you entered — if one looks off, compare the transactions with your bank statement.
My card statement total doesn't match the bank's
Check the card's closing day and due day: a purchase made on or after the closing day goes to the next statement. Installment purchases are spread across the following statements, one installment each.
What is "committed income"?
It is how much of your income for the coming months is already taken by installments, card statements and recurring bills. Set your monthly income under Profile → Monthly income for it to be shown as a percentage.
I'm not getting reminders
Check Profile → Notifications in the app and iPhone Settings → Notifications → Finnia. Statement and scheduled-bill reminders are refreshed each time you open the app, so open it after adding a card or a recurring bill.
Can I share a group with someone else?
Not yet. Split groups are a notebook on your phone: the other members are names, and only you see the group. Use it to keep track of who owes whom, and send each person their balance yourself.
Which currency does the app use?
For now, Brazilian real (R$). Other currencies are on the list.
The app is in the wrong language
Finnia follows your iPhone's language and can be overridden under Profile → Language. The change takes effect the next time the app is launched — close it fully and open it again.
How do I remove the ads?
Subscribe to the No Ads plan under Profile → Subscription. Every other feature is free with or without it.
How do I cancel my subscription?
Subscriptions are managed by Apple: open iPhone Settings → your name → Subscriptions → Finnia. Cancel at least 24 hours before the end of the period to avoid the next charge; the plan stays active until the period you paid for ends. Deleting the app or your account does not cancel it.
I paid but I still see ads / I changed phones
Sign in to the same Finnia account and tap Profile → Subscription → Restore purchases. If it still does not work, write to us with the date of the purchase.
How do I get a refund?
App Store purchases are refunded by Apple. Request it at reportaproblem.apple.com.
I want to delete my account
In the app, go to Profile → Delete Account. The account and all its data are erased immediately. If you subscribe, cancel the subscription in your Apple ID settings first.
I found a bug
Please tell us. Steps to reproduce it are worth more than anything else you can send — what you tapped, what you saw, and what you expected instead. Please don't send screenshots with real balances unless you are comfortable with it; blurred amounts are fine.